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The Mieterauszug (Tenant move-out) workflow starts when a notice of termination arrives and ends with the final statement. If the notice arrives by email or letter, the AI can create the task automatically; otherwise create it via Neue Aufgabe (New task) with property, unit and tenant. If re-letting follows directly, the combined Tenant change is the better choice.

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Process at a glance

  1. Scan notice of termination
  2. Retrieve tenant file
  3. Record vacancy
  4. Create termination confirmation
  5. Inform owner
  6. Deregister utilities
  7. Check renovation needs
  8. Check waiting list
  9. Update rent & service charges
  10. Plan handover appointments
  11. Update tenant address
  12. Prepare handover protocol
  13. Complete handover protocol
  14. Sign deposit statement
  15. Check open balances
  16. Create final statement
  17. Close & archive

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The steps in detail

1

Scan notice of termination

Attach the notice to the task. The AI reads the termination date and move-out date and checks them against the lease on the unit.
2

Retrieve tenant file

mory shows the lease, parties and previous tasks of the tenant. Add documents from ELO if they are not yet in Datenbank (Documents).
3

Record vacancy

Record the vacancy in the BeWi dashboard and create the ELO folder. External step.
4

Create termination confirmation

From Vorlagen (Templates) mory generates the termination confirmation as .docx. Review, sign, send.
5

Inform owner

The agent drafts an email to the owner with the termination date and next steps.
6

Deregister utilities

Deregister electricity, water or other utilities if the property management is responsible. Optional step.
7

Check renovation needs

Record what needs to be renewed before re-letting. For larger work, open a separate damage or renovation ticket and link it.
8

Check waiting list

If there are prospects on the waiting list, contact them before placing an advertisement.
9

Update rent & service charges

Review rent and service charges for the re-letting and adjust the values on the unit.
10

Plan handover appointments

Arrange pre-inspection and return. The agent drafts the appointment confirmation to the tenant.
11

Update tenant address

Record the forwarding address on the Person so that deposit statement and final statement arrive.
12

Prepare handover protocol

The protocol is prefilled from the unit data, ideally in the handover protocol app.
13

Complete handover protocol

After the return, both parties sign. Attach the PDF to the task; defects become damage tickets.
14

Sign deposit statement

Create the deposit statement with deductions from the protocol and have it signed.
15

Check open balances

Check in ImmoTop that the tenant account shows a balance of 0.00.
16

Create final statement

Create the final statement (service charges, refund or additional claim) and send it to the forwarding address.
17

Close & archive

Close the task; it moves to the Archiv (archive). The lease automatically switches to the status ended.

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Tips & pitfalls

mory calculates the lease status (active, terminated, ended) automatically from the lease data. Maintain the end date on the unit as soon as the termination is confirmed.
  • Steps in BeWi, ELO and ImmoTop are reminders of third-party systems, not integrations.
  • The move-out appears in the tenant change timeline on the property and in the dashboard section Vermietungen (Lettings).