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This page explains how to get help when this help center does not answer your question, and how to submit improvement requests.

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Reaching support

  • Support link: In the navigation at the top right of this help center you find the Support link. It takes you directly to the contact options.
  • Email: Write to support@mory.app.
  • Your mory contact person: For organizational questions and training, contact the person who supports your organization.
  • Internally: Many questions about roles, Mandanten (clients) or missing properties can be solved directly by your administrator in Einstellungen (Settings).
Before reporting, take a quick look at the FAQ and Troubleshooting. Many topics can be resolved in a few minutes.

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What a good bug report contains

The more precise your report, the faster the solution. Please include:
Never send passwords or credentials. mory uses sign-in via Google or Microsoft only; support never needs your password.

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Improvement requests

Ideas for new features or improvements are welcome. Describe the goal (“I want to …”) and the situation in which you miss the feature, rather than only the solution. Your mory contact person records the request and gets back to you.

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Training and onboarding

  • Onboarding: New organizations are supported in setting up organizations, clients, users, roles and Workflows.
  • Training: For teams we offer introductions to the core processes, especially working with mory and the workflow checklists. Arrange dates via your mory contact person.
  • Self-study: Start with What is mory and the Workflows overview.