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The Schadensbearbeitung (Damage handling) workflow is the most frequent case in mory. It suits repairs that a single contractor carries out without comparing quotes. For larger damage, use Damage with multiple quotes.

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Trigger

A damage task is created automatically when a tenant reports a defect by email, phone (phone assistant), WhatsApp or the tenant portal. mory recognises the type, the property, the unit and, where possible, the affected Ausstattung (equipment). You can also create the case manually via Neue Aufgabe (New task).

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Process at a glance

  1. Damage received
  2. Assignment
  3. Tenant communication
  4. Contractor feedback
  5. Invoice & closure

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The steps in detail

1

Damage received

mory automatically sends a confirmation email to the reporting person. If a photo or phone number is missing, the email asks for it. mory creates a cost estimate and links the equipment; if it is not yet recorded, mory creates it automatically. Check property, unit and equipment in the task context.
2

Assignment

The Mory AI suggestion card proposes contractors matching the equipment category; the preferred contractor is preselected. You can switch or create a new Unternehmen (company). Send the order email directly or edit it first. It contains accept and decline buttons; the contractor clicks the link in the email and needs no login. If the contractor does not respond, mory sends a reminder. A decline leads back to assignment.
3

Tenant communication

Once the order is accepted, mory drafts an email to the tenant with the appointment or a note that the contractor will get in touch. Review the draft and send it.
4

Contractor feedback

The contractor reports back whether the repair is done or was not possible. The reply appears as an activity in the task. If “not possible”, you decide: reassign or request quotes.
5

Invoice & closure

When the invoice arrives, mory checks amount, sender and reference to the order. You make the liability decision: if the tenant is liable, forward the invoice; if not, it goes to internal processing. With the closure approval the task is closed and moves to the Archiv (archive).

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Tips & pitfalls

If no contractor is stored for the category, mory makes no suggestion. Create the company with its category under Unternehmen so the suggestion appears automatically next time.
Check recipient and amount before sending any suggested email. Suggested emails can only be recalled within a short time window.
  • Reports from unknown contacts pass a security check. Assign the person manually if needed.
  • If the estimated amount exceeds the property’s Kompetenzsumme (approval limit), switch to the process with multiple quotes and owner approval.