Layout of the inbox
At the top you find four tabs with counters showing the number of unread messages:
You also have:
- Alle Kanäle (All channels): filter by channel (email, WhatsApp, phone, letter), for example to see only WhatsApp messages from tenants.
- Suche (Search): full-text search across sender, subject and body.
- Sortieren (Sort): by date or relevance.
What the AI does automatically
- Classification: every message is placed in Important, In progress or Other. Important messages also appear in your daily list on the Dashboard.
- Task creation: when the AI recognises a case (e.g. a damage report), it automatically creates a task, assigns property, unit and contact, and starts the matching workflow.
The AI can make mistakes. For important cases, take a moment to check that property and unit are assigned correctly and fix them in the task if needed.
Working through messages
1
Open a message
Click a row. The content and attachments open on the right. If a task already exists, you see a link that takes you straight to the task.
2
Done or Snooze
Done marks the message as handled and removes it from the tab. Snooze puts it aside for a chosen period; afterwards it reappears in the inbox.
3
Delete
Deleted messages go to the Gelöscht (Deleted) folder under More, where they can be restored.