> ## Documentation Index
> Fetch the complete documentation index at: https://help.mory.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Tenant move-out

> The 17 steps of the tenant move-out workflow, from notice of termination to the final statement.

The **Mieterauszug** (Tenant move-out) workflow starts when a notice of termination arrives and ends with the final statement. If the notice arrives by email or letter, the AI can create the task automatically; otherwise create it via **Neue Aufgabe** (New task) with property, unit and tenant. If re-letting follows directly, the combined [Tenant change](/en/workflows/tenant-change) is the better choice.

## Process at a glance

1. Scan notice of termination
2. Retrieve tenant file
3. Record vacancy
4. Create termination confirmation
5. Inform owner
6. Deregister utilities
7. Check renovation needs
8. Check waiting list
9. Update rent & service charges
10. Plan handover appointments
11. Update tenant address
12. Prepare handover protocol
13. Complete handover protocol
14. Sign deposit statement
15. Check open balances
16. Create final statement
17. Close & archive

## The steps in detail

<Steps>
  <Step title="Scan notice of termination">
    Attach the notice to the task. The AI reads the termination date and move-out date and checks them against the lease on the unit.
  </Step>

  <Step title="Retrieve tenant file">
    mory shows the lease, parties and previous tasks of the tenant. Add documents from ELO if they are not yet in **Datenbank** (Documents).
  </Step>

  <Step title="Record vacancy">
    Record the vacancy in the BeWi dashboard and create the ELO folder. External step.
  </Step>

  <Step title="Create termination confirmation">
    From **Vorlagen** (Templates) mory generates the termination confirmation as .docx. Review, sign, send.
  </Step>

  <Step title="Inform owner">
    The agent drafts an email to the owner with the termination date and next steps.
  </Step>

  <Step title="Deregister utilities">
    Deregister electricity, water or other utilities if the property management is responsible. Optional step.
  </Step>

  <Step title="Check renovation needs">
    Record what needs to be renewed before re-letting. For larger work, open a separate damage or renovation ticket and link it.
  </Step>

  <Step title="Check waiting list">
    If there are prospects on the waiting list, contact them before placing an advertisement.
  </Step>

  <Step title="Update rent & service charges">
    Review rent and service charges for the re-letting and adjust the values on the unit.
  </Step>

  <Step title="Plan handover appointments">
    Arrange pre-inspection and return. The agent drafts the appointment confirmation to the tenant.
  </Step>

  <Step title="Update tenant address">
    Record the forwarding address on the **Person** so that deposit statement and final statement arrive.
  </Step>

  <Step title="Prepare handover protocol">
    The protocol is prefilled from the unit data, ideally in the [handover protocol app](/en/channels/handover-protocol).
  </Step>

  <Step title="Complete handover protocol">
    After the return, both parties sign. Attach the PDF to the task; defects become damage tickets.
  </Step>

  <Step title="Sign deposit statement">
    Create the deposit statement with deductions from the protocol and have it signed.
  </Step>

  <Step title="Check open balances">
    Check in ImmoTop that the tenant account shows a balance of 0.00.
  </Step>

  <Step title="Create final statement">
    Create the final statement (service charges, refund or additional claim) and send it to the forwarding address.
  </Step>

  <Step title="Close & archive">
    Close the task; it moves to the **Archiv** (archive). The lease automatically switches to the status ended.
  </Step>
</Steps>

## Tips & pitfalls

<Tip>
  mory calculates the lease status (active, terminated, ended) automatically from the lease data. Maintain the end date on the unit as soon as the termination is confirmed.
</Tip>

* Steps in BeWi, ELO and ImmoTop are reminders of third-party systems, not integrations.
* The move-out appears in the tenant change timeline on the property and in the dashboard section Vermietungen (Lettings).

## Related pages

* [Tenant move-in](/en/workflows/tenant-move-in)
* [Tenant change](/en/workflows/tenant-change)
* [Property advertisement](/en/workflows/property-advertisement)