> ## Documentation Index > Fetch the complete documentation index at: https://help.mory.ai/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > Typical problems in mory with cause and solution: sign-in, expired accounts, assignment of emails and documents, paused agent, occupancy and dashboard. This page helps you solve the most common issues yourself. If a solution does not work, report the problem as described under [Support & feedback](/en/help/support). ## Sign-in and account | Problem | Cause | Solution | | ----------------------------------------------------- | ------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Sign-in fails. | The Google or Microsoft account you used was not invited to mory. There is no self-registration. | Check that you are using the invited account. Otherwise ask your administrator for an invitation. See [Signing in](/en/welcome/login). | | Warning that the connection to an account has expired | The connection to your email or calendar account has expired. Emails are no longer collected. | Reconnect the account under **Einstellungen › Verbundene Konten** (Settings › Connected accounts). For organization accounts an administrator does this. See [Profile & accounts](/en/welcome/profile). | | I cannot see a property or task. | Wrong **Mandant** (client) in the header, missing role, or the task is not assigned to you. | Switch the client, open the **Alle Aufgaben** (All tasks) tab, otherwise ask your administrator about your role. | ## Inbox and tasks | Problem | Cause | Solution | | -------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | An email was not assigned to the task. | The task number (format T-YYMMDD-NNN) is missing from the subject, usually because the sender used a new subject. | Open the message in the **Posteingang** (Inbox) and link it to the task manually. Ask partners to keep the number in the subject. | | Wrong contact under **Gemeldet von** (Reported by) | The person exists twice (for example with two email addresses) and mory picked the duplicate. | Merge the duplicates under **Personen** (People) and correct the contact in the task. | | mory stops at assignment. | There is no **Unternehmen** (Company) with a matching category and email address, or no contractor is linked to the property. | Create or complete the contractor with category and email under Companies, then choose **Weiter** (Next) in the task. See [Damage handling](/en/workflows/damage-basic). | | mory shows that it has stopped on this task. | mory cannot complete the current step on its own, for example after many follow-up questions or with very large documents. | Take over the current step yourself and complete it. If the message repeats, report the task number to support. | | No proposal appears in the **Mory AI** card. | mory is waiting for a reply (contractor, owner, tenant) or the step is set to manual. | Check the activities for a pending reply. Choose **Weiter** (Next) or **Skip** if needed. | ## Database | Problem | Cause | Solution | | --------------------------------------------------- | ------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------- | | A document is stuck in "Verarbeitung" (processing). | Text recognition takes a few minutes for large scans or has failed. | Reload the page after a few minutes. If the status remains for more than an hour, upload the document again and inform support. | | A document is marked as a duplicate. | The same file was already uploaded, for example as an email attachment and again manually. | Use the existing document. If it is a new version, rename it and upload again. | | Document is assigned to the wrong property. | mory picked a similar address or name. | Reset the assignment (property, unit, equipment, task) in the document sidebar. | ## Property management and dashboard | Problem | Cause | Solution | | ------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------- | | Occupancy is wrong. | The contract status (planned, active, terminated, ended) follows from start, end and parties. Missing or wrong details lead to a wrong status. | Open the **Mietverhältnis** (Tenancy) tab in the unit and check date fields and parties. | | The dashboard shows nothing or too little. | Filters by property manager or **Mandant** (client) are set, or properties lack a team assignment. | Reset the filters. Check that the responsible person is set on the properties. | | No deadlines visible | Contracts without expiry, option or index dates, equipment without maintenance date. | Fill in the missing fields. Deadlines are then generated automatically. | ## Language and texts | Problem | Cause | Solution | | ------------------------------------------------------------ | -------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------ | | Email draft is in English instead of German (or vice versa). | mory uses the detected language of the task, taken from the first message. | Change the language under **Details** in the task sidebar. The next draft uses the new language. | | Translation or salutation is wrong. | Missing salutation on the person or an ambiguous source message. | Add the salutation to the person under **Personen** (People), correct the draft before sending. | Have the task number, the time and a screenshot ready for every report. This speeds up the analysis considerably. ## Reporting errors Report errors you cannot solve here via the **Support** link at the top right of this help center or directly to your mory contact person. What a good bug report contains is described under [Support & feedback](/en/help/support). ## Related pages * [FAQ](/en/help/faq) * [Support & feedback](/en/help/support) * [Signing in](/en/welcome/login) * [Profile & accounts](/en/welcome/profile)