> ## Documentation Index
> Fetch the complete documentation index at: https://help.mory.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox: read, sort and answer emails

> How the mory inbox is structured, how the AI sorts messages and how you compose emails.

The **Posteingang** (Inbox) brings together all incoming messages from your connected accounts and channels in one place. The AI pre-sorts them, creates tasks when needed and helps you reply. This page shows how to use the inbox day to day.

## Layout of the inbox

At the top you find four tabs with counters showing the number of unread messages:

| Tab                              | Content                                                                                    |
| -------------------------------- | ------------------------------------------------------------------------------------------ |
| **Wichtig** (Important)          | Messages the AI rated as relevant: damage reports, terminations, owner requests and so on. |
| **In Bearbeitung** (In progress) | Messages that already have a task or that you are working on.                              |
| **Sonstiges** (Other)            | Newsletters, confirmations and anything that needs no action.                              |
| **Mehr** (More)                  | Further folders, including the **Gelöscht** (Deleted) folder.                              |

You also have:

* **Alle Kanäle** (All channels): filter by channel (email, WhatsApp, phone, letter), for example to see only WhatsApp messages from tenants.
* **Suche** (Search): full-text search across sender, subject and body.
* **Sortieren** (Sort): by date or relevance.

## What the AI does automatically

* **Classification**: every message is placed in Important, In progress or Other. Important messages also appear in your daily list on the **Dashboard**.
* **Task creation**: when the AI recognises a case (e.g. a damage report), it automatically creates a task, assigns property, unit and contact, and starts the matching workflow.

<Note>
  The AI can make mistakes. For important cases, take a moment to check that property and unit are assigned correctly and fix them in the task if needed.
</Note>

## Working through messages

<Steps>
  <Step title="Open a message">
    Click a row. The content and attachments open on the right. If a task already exists, you see a link that takes you straight to the task.
  </Step>

  <Step title="Done or Snooze">
    **Done** marks the message as handled and removes it from the tab. **Snooze** puts it aside for a chosen period; afterwards it reappears in the inbox.
  </Step>

  <Step title="Delete">
    Deleted messages go to the **Gelöscht** (Deleted) folder under More, where they can be restored.
  </Step>
</Steps>

## Composing an email

**Verfassen** (Compose) opens the dialog for a new email.

| Element                            | Description                                                                                                       |
| ---------------------------------- | ----------------------------------------------------------------------------------------------------------------- |
| **Absenderkonto** (Sender account) | Choose which connected account the email is sent from (personal or organisation).                                 |
| **To / Cc / Bcc**                  | Type a name; mory searches **Personen** (People) and **Unternehmen** (Companies) and suggests matching addresses. |
| **Massenversand** (Bulk send)      | Multiple recipients each receive the message individually, e.g. all tenants of a property.                        |
| **KI-Entwurf** (AI draft)          | Get a suggested reply and adjust it.                                                                              |
| **Signatur** (Signature)           | The signature stored in your **Einstellungen** (Settings) is inserted automatically.                              |
| **Anhänge** (Attachments)          | Upload files from your desktop or pick them directly from the **Datenbank** (Database).                           |

<Tip>
  After sending, an **Undo** window appears for a short time. Use it to pull back an email if you spot a mistake.
</Tip>

## Related pages

* [Understanding the dashboard](/en/daily/dashboard)
* [My tasks & deadlines](/en/daily/tasks-list)
* [Your profile: accounts and signature](/en/welcome/profile)